Code of Conduct
Here is a quick guide to some of the most pertinent points concerning the way we conduct our business.
International Service: We offer an international service and supply video packs worldwide as DVD's or VHS video and in both PAL or NTSC format (we help our customers choose the correct format when they order). With DVD orders we provide a free 'test DVD' to ensure compatibility with the player before the event.
Delivery time: This is the sum of 'production time' (our time to make a video pack) and 'transit time'. Production time is normally < 7 days but for urgent orders we offer an 'Express Production' service which on working days is usually < 24 hrs. Transit time is usually 16-20 hrs throughout the UK, 3-5 days for Western Europe, 4-6 days for Eastern Europe and 5-7 days for USA, Canada, Australia, New Zealand and all other countries outside of Europe. Unpersonalised supplies such as bingo tickets etc do not incur 'production time' and items are normally dispatched within 24 hours. This aside, orders placed very long in advance of the event date will have their dispatch delayed until such time as to ensure delivery in adequate time for the event.
Transport Method: We use next day 'Special Delivery' in the UK and outside of the UK we use 'Airsure' where possible or otherwise 'International Signed for', all of which are premium delivery services.
Purpose: We supply video packs and supplies for all sizes, types and manner of event whether they be for fundraising, entertainment or any other purpose. We ask our customers to abide by all local State laws and we pass full responsibility for the manner in which an event is conducted to our customers with particular reference to full compliance of the local jurisdiction.
Censorship: We reserve the right to exercise our judgment in censorship of any content in our personalized packages. We will not be held responsible for any errors, omissions or deviations from our customers' instructions. Nor can we be held responsible for any repercussion arising from personalized content inserted after our customers' instructions.
Quality Control: We test and exercise quality control (through HACCP) for each stage of our video production process. Very rarely we do make mistakes and in this case we ask that customers notify us immediately to give us the maximum opportunity to rectify the situation.
Keyboard: Fundeo uses a Western keyboard and ask all customers to personalize their online orders with the same otherwise some keys (e.g. Russian, Greek, Japanese, Chinese) may not be interpreted correctly. Please type all words in say, Japanese and Chinese, in Western style for ease of pronounciation.
Languages: Our talking parrot 'Peedy' pronounces English, French, Spanish, Italian, German, Norwegian, Swedish and Danish. He will attempt pronunciation of all other languages but finds Welsh a little difficult and some other languages. Please provide guidance by email if you are concerned. In any case Fundeo will not be held responsible for any offence or hilarity that snail names, or poor pronunciation of them, may cause.
Licence Restrictions: Our packages include content under license from the Microsoft Corporation and we regret that we are unable to supply to countries which are the subject of USA trade sanctions.
Copyright: Fundeo's videos are protected by copyright. Fundeo owns the copyright on her Race Night and Bingo film format and content and the Fundeo film shows contain content under license from the Microsoft Corporation which we have a duty to protect. Abuse and violation of our copyright, trademarks and other intellectual property will not be tolerated and perpetrators will be punished to the maximum extent allowable by law. We ask all of our customers to be vigilant and offer a reward for reportings leading to prosecution which will be treated confidentially.
If you have any other questions please see our Terms and Conditions, our FAQ section or our technical help section. Otherwise contact us through 'Live Help 123' which is a live 'type and talk' service manned by Joe, or email us, or ring us for advice.